Privacy & Cookie Policy

Effective Date: June 10, 2025

Last Updated: July 22, 2025

Important: This Privacy Policy explains how Jakana Therapy collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller Information

Data Controller: Jakana Therapy
Website: https://jakanarita.me/
Contact: Get In Touch Here

2. What Personal Data We Collect

We collect the following personal information when you use our contact form:

Contact Information: First name, last name, email address, phone/mobile number
Inquiry Details: Description of what you would like help with
Referral Information: How you heard about us (social media, magazine/advertising, recommendation, Google search, other)
Marketing Preferences: Whether you wish to receive our latest news and updates
Technical Data: IP address, browser type, device information (collected automatically)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you submit our contact form and consent to data processing
Legitimate Interests: To respond to your therapy inquiries and provide our services
Contract Performance: To fulfill our obligations when providing therapy services

4. How We Use Your Personal Data

We use your personal information to:

Respond to your therapy inquiries and consultation requests
Provide therapy services and support
Send you updates and information about our services (with your consent)
Improve our website and services
Comply with legal obligations
Maintain records for professional and regulatory requirements

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our website (e.g., hosting providers)
Legal Requirements: When required by law or to protect our legal rights
Professional Requirements: With regulatory bodies if required for professional compliance
Emergency Situations: To protect your safety or the safety of others

6. Data Retention

We retain your personal data for the following periods:

Contact Form Data: 2 years from last contact or until you withdraw consent
Client Records: As required by professional therapy standards (typically 7 years)
Marketing Data: Until you unsubscribe or withdraw consent
Website Analytics: 26 months maximum

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

8. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality (cannot be disabled)
Analytics Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Alternatively, you can set your cookie preferences by clicking the little icon at the bottom left of any page on our website.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL encryption for data transmission
Secure hosting and storage systems
Regular security updates and monitoring
Access controls and staff training
Regular data protection impact assessments

10. International Data Transfers

Your personal data is processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

Adequacy decisions by the European Commission
Standard Contractual Clauses
Binding Corporate Rules

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

13. Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR.

14. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification (if you have provided consent)
Displaying a prominent notice on our website

15. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: Email Us Here
Phone: 07725 047553
Address: 96 bridge street, Cambridge. PE16 6RN

16. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable laws.

Consent: By using our website and submitting our contact form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.